* Remarks: A discount of 5% for Group of 3 to 5 from same organization.
Cancellations: All cancellation of Registration must be made not Less than 14 days prior to training date.
The organizer reserves the right to cancel or postpone the program owing to unforeseen circumstances beyond its control.
* Note: All courses are HRDF claimable.
Courses Available at Penang, Ipoh, Kuala Lumpur, Johor
* Please check our Schedule *
* Customized courses and in house courses are available upon request *
POWERFUL NEGOTIATION SKILLS
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To develop Leaders & Team Members to the next level.
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To ensure retention of Talented Leaders & Team Members.
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Program Objective
As a result of this module you will:
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Learn the tools and techniques for internal and external negotiation
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How to manage conflict to get the desired results leaving the relationship stronger and enhancing respect of people around them
Negotiation Skills - Program Outline
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Negotiation and Conflict Resolution
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Common sources of conflict
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Negotiating with internal and external customers
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Self-Awareness
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Understanding your communication, conflict and negotiation styles
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Adapting styles to improve communication, relationships, managing conflicts, and negotiation
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How To Manage Conflict
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Observe & Recognize signs & symptoms of conflict
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The art of understanding how to anticipate, prevent and manage conflict
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Use appropriate conflict management styles
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Various Negotiation Styles
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Differences on competitive and collaborative negotiation styles
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Positions versus interests
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Collaborative Negotiation for Win-Win
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Steps for negotiation
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Identifying each teams goals
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Developing options
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Appropriate use of power
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Developing your skill & technique​
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